Fintech App Trap: Enraged Customers Struggle To Cancel Their Subscriptions

31 ottobre 2023

Empower, a San Francisco-based company that offers cash advances and loans of up to $400 for $8 a month, can be canceled through three clicks in its app, according to CEO Warren Hogarth. Even if customers have outstanding loans or cash advances, they’re able to cancel their subscription, Hogarth says. Santa Monica-based Grow Credit offers a virtual debit card that can be used to pay for services like Netflix and Spotify, and the startup claims it can improve credit scores by up to 44 points. Consumers can cancel their Grow Credit subscriptions (one of its plans is free, while the other two cost $6.99 and $12.99) through its app or website, even if they have an outstanding loan balance, according to the company. Huge scamI’ve had this subscription for a handful of years and paid every month im hopes that it would be reported on my account. I contact customer service a few times and a 2 times they’ve given me a free month saying that they’re working on fixing the issue with the credit bureaus.

Is this your company?

After six months, Ware decided Tomo’s “VIP” plan wasn’t worth the $34.99 a month she was paying for it.
But it’s worth noting that many fintech startups have promoted their mission as serving consumers who are left behind or mistreated by traditional financial firms.
Until just last week in its app and on its website, there was no online option to cancel, even though customers have been complaining about the issue for at least a year.
I kept trying to call and every time I called it would just go right to a voicemail saying they no longer take calls.
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Last November, Brigit, a New York fintech that offers cash advances of up to $250 for $8.99 a month, was forced by the Federal Trade Commission (FTC) to refund $18 million to its customers. The FTC alleged that Brigit used deceptive practices in offering cash advances and made it too hard to cancel subscriptions. Tomo CEO Kim says her customer service team had “good intentions” and aimed to understand why customers were dissatisfied.

I was about to sign up for Tomoboost…

There’s no way for me to disconnect my bank account online because the only way you can disconnect anything is to call them and they won’t take any calls…. I really don’t know what to do but I want my bank account and SS number away from this shitty service IMMEDIATELY. I am at my wits end with this company and I need to scream at someone on the phone lol.

How to contact Tomocredit customer service?

I use this card at least once a month and my credit is good (780s). Today I tried to how to buy holo on coinbase use it and it said the card was canceled. Checked on their site and sure enough I can’t use the card anymore. Says it still reports my credit line but I can no longer use the card. Claim your profile to access Trustpilot’s free business tools and connect with customers.

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This is a fraudulent and unethical company who seems to be pulling off a money grab in order to make their exit. So, find another listed customer service number for Tomo online and I call it and it’s just a scam number trying to sell me something and as soon as I say I’m not interested please connect me to Customer Service they just hang up on me. Now, I filed a complaint with the Attorney General because I do not know what to do at this point because I’m just going in circles. Trying to email them, ping them, and call them and they WILL NOT ANSWER anything. I even called the home office in San Francisco and they said they can’t help….

Canceled this membership 6 months ago and am still being charged. I have reached out multiple times to customer service with no response, an inactive account, but monthly charges. The fintech industry’s reputation has taken a hit this year with a spike in regulatory enforcement actions and the failure of banking-as-a-service provider Synapse exposing the chinks in fintech neobanks’ FDIC insurance claims. The subscription cancellation problem at multiple startups could become yet another black eye. Be sure to read sub rules before posting, use the resources linked in the sidebar / about section of the sub, and use search to see if your question has already been answered. But it’s worth noting that many fintech startups have promoted their mission as serving consumers who are left behind or mistreated by traditional financial firms.

But she says it didn’t work, the same way it didn’t work when she tried to cancel in 2021. Both times, she had to call Albert and tell them to cancel for it to stick. I had no issues it was fine then a week or two ago they started emailing me saying I owed $189. I kept trying to call and every time I called it would just go right to a voicemail saying they no longer take calls. I emailed them and sent them screenshots of my zero dollar balance just proved I don’t owe anything.

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I contact customer service a few times and a 2 times they’ve given me a free month saying that they’re working on fixing the issue with the credit bureaus.
Says it still reports my credit line but I can no longer use the card.
Today I tried to use it and it said the card was canceled.
After performing a quick search in an attempt to find out how long it would take to show up on my report I came across the news that their data reporting access had been revoked by all of the big three bureaus and they’d all ended their partnerships with Tomo.
Santa Monica-based Grow Credit offers a virtual debit card that can be used to pay for services like Netflix and Spotify, and the startup claims it can improve credit scores by up to 44 points.
In its online description of its top-tier VIP plan, the first bullet says Tomo offers “up to $30,000 credit line.” But in consumer complaints, many Tomo users say the credit line never appeared on their credit history.

We’ve had a lot going on…we were hiring an AI engineer from Google, and we were also working on partnership deals that I have not announced publicly yet,” Kim says. “I think in hindsight, maybe if we could have offered it in the app earlier, that would have been better.” She says her team may have underestimated how many customer service people Tomo needed. Yet for all of Tomo’s purported financial success, the 30-person startup has a tiny customer service team of just five people, only three of them in the U.S. Until just last week in its app and on its website, there was no online option to cancel, even though customers have been complaining about the issue for at least a year. Kim says she was focused on the development of what she considers Tomo’s most valuable intellectual property–a proprietary credit score it has developed, which she hopes will compete with the ubiquitous FICO score.

That makes the cancellation issue particularly troubling. It’s funny tomo boost come on here to read comments then try to access your account AGAIN.LMAO DONT WORRY YOUR BLOCKED YOUR bitsane wallet is generating NOT GETTING ANOTHER DIME OUT OF ME U SCAMMERS! I gonna make sure I get in on the lawsuit whenever they catch your scamming a$$es. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters – connecting customers with businesses around the world and help them resolve issues and be heard.

Horrible, avoid this company

The Tomoboost product they are advertising doesn’t and can’t exist as their data sharing privilages have been revoked by TransUnion, Experian and Equifax, yet they are still advertising and accepting sign-ups and payments. I signed up in and paid for TomoBoost in September, two weeks later I saw nothing had reported on any of my credit reports. After performing a quick search in an attempt to find out how long it would take to show up on my report I came across the news that their data reporting access had been revoked by all of the big three bureaus and they’d all ended their partnerships with Tomo. After learning of this I requested a refund in which I was told, their terms did not allow for refunds, I said well you sold me a fraudulent service. At that point they deleted my account on their support site so that I could no longer view, respond or create support tickets.

A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. Corporations are allowed to enter into contracts, sue and be sued, own assets, remit federal and state taxes, and borrow money from financial institutions. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. TomoBoost raised my credit in less than a month. Really happy with the result and glad I gave them a try despite all the negativity. Verification can help ensure real people are writing the reviews you read on Trustpilot.

Dont wait your money save yourself the headache. The monthly subscription couldve gone to paying down my credit instead… Nine-year-old digital bank Albert, whose website claims it has over 10 million users, has also seen a spike in customer complaints. Rhonda Hudgins, a 62-year-old Georgia resident, had been using the app in 2020 for its small-dollar loans and wanted to log in again last year to see if she had any money remaining in her account. She says Albert required her to sign up for its paid version, which cost her at least $9.99 a month, just to see how much money she had left. After she paid for that access, she tried to cancel using the option provided through Albert’s app.

Paid like $600 bucks for VIP service for $30,000 credit reporting, I’m going on over 4 months and no reporting yet. I tried to contact customer service with little to no response. When the do respond, the just ask question but don’t do anything, then they stop respond and close the service ticket. Difficulty canceling isn’t the only issue unhappy Tomo customers have raised. In its online description of its top-tier VIP plan, the first bullet says Tomo offers “up to $30,000 credit line.” But how to buy reddcoin in consumer complaints, many Tomo users say the credit line never appeared on their credit history.

We use dedicated people and clever technology to safeguard our platform. I don’t know what they have done but Tomoboost is the truth☺️ Since I’ve been using it, my knowledge of my credit standing has grown immensely 5stars. Companies on Trustpilot can’t offer incentives or pay to hide any reviews.